Privacy Policy

The Laundry Guys (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our laundromat in Kamloops, British Columbia, or interact with us online or by phone.

We comply with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). By using our services, you consent to the practices described in this policy.

We only collect personal information that is necessary to provide our services. This may include:

• Contact information — name, email address, or phone number, collected when you sign up for a loyalty program, newsletter, or contact us with a question or complaint.
• Payment information — card transaction records processed through our payment terminals. We do not store full card numbers; transactions are handled by PCI-compliant third-party processors.
• Loyalty program data — if you participate in a rewards program, we may track visit history and points balance linked to your account.
• Feedback and correspondence — records of any communications you send us, including emails, comment cards, or social media messages.
• Video surveillance footage — recorded on-premises via CCTV (see Section 4).

We do not collect sensitive personal information such as health data, government ID numbers, or financial account credentials.

We use the personal information we collect for the following purposes:

• To provide, operate, and improve our laundromat services.
• To administer loyalty programs and process rewards.
• To respond to your inquiries, complaints, or feedback.
• To send occasional service updates or promotions (only where you have opted in).
• To detect, investigate, and prevent theft, vandalism, or safety incidents.
• To comply with legal obligations under applicable Canadian and BC law.

We will not use your personal information for any purpose other than those identified above without first seeking your consent.

Footage is retained for a maximum of 30 days and then automatically overwritten, unless it is needed in connection with an incident, insurance claim, or law enforcement request. Access to footage is restricted to authorized personnel and is not shared except as required by law or with the consent of the individuals involved.

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our business (e.g., payment processors, loyalty program platforms), bound by confidentiality obligations.
• Legal requirements — when required to comply with a court order, subpoena, law enforcement request, or other legal obligation.
• Business transfers — in the event of a sale or transfer of the business, personal information may be transferred to the new owner subject to the same privacy protections.
• With your consent — for any other purpose, only with your explicit prior consent.

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

• Loyalty and account data is retained while your account is active, and for up to 2 years after your last interaction.
• Payment transaction records are retained as required for accounting and tax purposes (typically 7 years under CRA guidelines).
• CCTV footage is retained for up to 30 days (see Section 4).
• Correspondence is retained for up to 2 years or until the matter is resolved.

When personal information is no longer required, it is securely deleted or anonymized.

As a British Columbia resident, you have the following rights regarding your personal information:

To exercise any of these rights, contact us using the information in Section 11. We will respond within 30 business days as required by PIPA.

If you visit our website or use a digital loyalty app associated with The Laundry Guys, that service may use cookies or similar tracking technologies to improve your experience. Any such digital service will have its own cookie notice or privacy disclosure, which we encourage you to review.

Our in-store machines and payment terminals do not use cookies or collect browsing data.

We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information without appropriate parental consent, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Where changes are significant, we will post a notice in our facility or via our website. We encourage you to review this policy periodically.

Continued use of our services following the posting of changes constitutes your acceptance of the revised policy.

For privacy-related questions, access requests, or concerns, please contact our Privacy Officer.